Where can I purchase a WAON card?
Cards are sold at stores operated by AEON and some affiliates.
I’ve run out of funds. What should I do?
You can continue to use your card after you recharge it (add funds) at an in-store checkout, WAON recharge machine, or ATM.
My card has been lost or stolen. What should I do?
Please understand that WAON accepts no liability whatsoever for card theft, loss, or other whole or partial dispossession.
What should I do with my card when I leave Japan / move overseas?
Please use up any remaining funds before you depart.
How can I return or cancel my WAON card?
We do not accept card returns, and there is no need to cancel your card. After you have used up all your funds, please dispose of the card yourself.
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